Privacy Policy

2. Information We Collect

We may collect and process the following categories of personal data:

• Personal Details: Full name, phone number, email address, and delivery/installation address.
• Order Information: Products purchased, service requests, and transaction details.
• Payment Information: Payment confirmations and transaction references (we do not store sensitive financial credentials).
• Technical Data: IP address, browser type, device information, and system logs.
• Usage Data: Pages visited, time spent on the website, and user interactions.

3. How We Use Your Information

• To process orders, installations, and service requests
• To communicate with you regarding your orders or inquiries
• To provide customer support and after-sales services
• To improve our website, products, and services
• To comply with legal and regulatory requirements in Kenya
• To detect and prevent fraud or misuse of our services

4. Legal Basis for Processing

We process your personal data based on:

• Your consent
• Performance of a contract (e.g., fulfilling orders)
• Compliance with legal obligations
• Our legitimate business interests

5. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service Providers: Delivery partners, technicians, and payment processors strictly for service fulfillment
• Legal Authorities: Where required by law or government request
• Business Transfers: In the event of a merger or restructuring

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure hosting and encrypted data transmission (SSL)
• Restricted access to personal data
• Regular system monitoring and updates

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data where applicable
• Object to processing of your data
• Withdraw consent at any time

To exercise your rights, contact us at info@veetechkenya.co.ke.

9. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last Updated: July 2026