+254 794 040 771
info@veetechkenya.co.ke
Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 4:00 PM

Shipping & Delivery Policy

Last updated: October 2026

This policy explains how orders placed on the Veetech Kenya website are delivered. Veetech Kenya is based at Shop 213, 2nd Floor, Nyandarua House, Nairobi CBD, Kenya.

1. Where We Deliver

We deliver within Kenya only. We do not currently ship internationally.

We cannot deliver to addresses outside Kenya or to locations that our couriers do not serve. If your location is not covered, we will tell you when we confirm your order and you may cancel at no charge or collect from our shop. Because we deliver within Kenya only, we do not charge customs duties or import taxes.

2. Payment Method

We currently accept Cash on Delivery (COD) only. You do not pay anything online. You pay in cash to our rider or courier when your order is delivered. For deliveries outside Nairobi, the courier will tell you the exact amount to pay on receipt, which is the order total shown at checkout.

3. Order Confirmation & Processing

After you place an order, our team will call or message you on the phone number provided, during business hours, to confirm the items, delivery address and estimated delivery time before dispatch. Your order is not dispatched until this confirmation is complete, so please make sure your phone number is correct and reachable. If we cannot reach you after reasonable attempts, the order may be cancelled.

Confirmed orders are normally dispatched within 1 business day. Orders placed outside business hours (Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 4:00 PM) or after our daily dispatch cut-off are processed on the next working day. Sundays and public holidays are not working days.

4. Estimated Delivery Times

These are estimates counted from dispatch, not guarantees, and may be affected by stock availability, traffic, weather and courier schedules:

If we expect a delay beyond these estimates we will contact you, and you may choose to wait or cancel the order.

5. Delivery Charges

A flat delivery fee of KES 500 applies to every order, to any location in Kenya, regardless of order size. The fee is shown at checkout and is included in your order total before you confirm the order. This is the only delivery charge we add; the total you see at checkout is the total you pay on delivery.

6. In-Store Pickup

You may collect your order in person from Shop 213, 2nd Floor, Nyandarua House, Nairobi CBD, during business hours (Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 4:00 PM). Please bring your order number. Contact us when placing the order if you would like to pick up instead of having it delivered, so that we can adjust the delivery fee.

7. Inspecting Your Delivery

Where possible, please check the item(s) in front of the rider/courier before paying: the product and model are what you ordered, the packaging and unit are not visibly damaged, and listed accessories are included. If something is wrong, you may decline the delivery and contact us immediately. See our Return & Refund Policy.

8. Installation Services

Delivery does not include installation. Products such as CCTV systems, access control systems, alarm systems, automatic gates and electric fence equipment may need professional installation. If you need installation support, please ask us before ordering; where we can provide it, it is quoted and agreed separately.

9. Failed Deliveries

If our rider/courier cannot reach you or you are unavailable at the agreed time and place, we will contact you to reschedule. If repeated attempts fail because of incorrect or unreachable contact details, we may cancel the order. We will tell you the amount of any re-dispatch fee before we re-attempt delivery, and you may choose to collect the item from our shop instead.

10. Order Tracking, Lost or Delayed Orders & Support

We do not currently provide an online tracking portal. Instead, we will update you by phone, SMS or WhatsApp on your order status, and for courier deliveries outside Nairobi we will share the courier's consignment or reference details where available.

If your order has not arrived within the estimated delivery time, or you believe it is lost or damaged in transit, contact us with your order number. We will follow up with our rider or the courier and tell you the outcome. If the order cannot be delivered, you will not be charged and we will offer you the option to re-deliver, collect from our shop or cancel.

For questions about your delivery, contact us with your order number: